Jaurna Jenkins

I'm so sorry to hear that Jaurna Jenkins scammed you by changing your phone number associated with your credit card and stealing $410 from your PayPal account. This must be a very frustrating situation. Here are some steps you can take to address the issue and protect yourself in the future:

1. Contact Your Credit Card Company:

   • The most important step is to contact your credit card company immediately. Report the unauthorized charges and request a new card with a different number. Explain to them that your phone number was compromised and used to gain unauthorized access to your account. The credit card company should be able to reverse the fraudulent charges and credit your account for the stolen funds.

2. Secure Your PayPal Account:

   • Change your PayPal password immediately. Create a strong password that is unique to your PayPal account and not used for any other online accounts.
   • Enable two-factor authentication (2FA) on your PayPal account. 2FA adds an extra layer of security by requiring a second verification step, such as a code from your phone, to log in.
   • Review your PayPal account activity for any other unauthorized transactions. If you find any suspicious activity, report it to PayPal immediately.

3. Report Identity Theft:

   • Consider filing a report with the Federal Trade Commission (FTC) at https://identitytheft.gov/ [invalid URL removed]. An identity theft report can help you document the crime and may be helpful if you need to take further steps to recover from the scam.

4. Contact Your Phone Carrier:

   • Contact your phone carrier and inquire about how your phone number was compromised. They may be able to offer additional security measures to prevent future unauthorized changes.

Phone number change scams can be complex, but here are some unique tips to help you prevent them from happening again:

• Enable Multi-Factor Authentication (MFA) on Your Phone Number:

  • Many phone carriers now offer multi-factor authentication (MFA) for changing your phone number. MFA typically requires a verification code sent to your old phone number or another trusted device before your number can be changed.

• Beware of Social Engineering Tactics:

  • Scammers may try to trick you into giving them your personal information, including your phone number, through social engineering tactics. Be wary of unsolicited calls, texts, or emails that ask you to verify your information or click on suspicious links.

• Don't Share Personal Information Over the Phone:

  • Never share your personal information, such as your phone number or account passwords, with anyone who calls you unsolicited. If you receive a call from someone claiming to be from your credit card company, bank, or phone carrier, hang up and call them back at a verified phone number.

• Review Your Account Permissions:

  • Review the permissions granted to any apps on your phone. Be cautious of apps that request access to your contacts, text messages, or other sensitive information. Only grant permissions to apps that you trust.

By following these tips and being vigilant about protecting your personal information, you can significantly reduce your risk of falling victim to phone number change scams and similar identity theft schemes.